Visit guidelines
& common questions.
The essentials for grooming appointments and overnight stays, in one place. For a question about your pet, call or text us.
Appointments,
pickup & preparation.
Have a question about your dog’s needs?
Call (832) 844-7911What should I bring to a grooming appointment?
Bring current rabies documentation and walk your dog before arrival. PomChi requires a 24-hour wait after any vaccination.
How do I get a grooming quote?
Call or text with your dog’s breed and weight. Pricing varies by size; discuss coat needs with the team.
When should I pick up my dog?
Please collect your dog within one hour of the ready-for-pickup notification. Daycare charges may apply afterward. After 4 pm, late fees begin at $10 and increase by $10 every ten minutes.
What if I’m late or need to cancel?
Appointments have a ten-minute grace period. Later arrivals may be cancelled; accepted late arrivals incur $10. Three no-shows or three cancellations within 24 hours trigger a deposit requirement. That deposit is forfeited for a subsequent no-show or cancellation within 24 hours.
Can you welcome a new senior dog?
The published policy does not accept new clients with dogs over seven. Existing clients have no age cap. Please call to discuss your pet before booking.
What should I pack for boarding?
Bring food, feeding and medication instructions, your dog’s routine, and familiar comfort items.
What are boarding arrival and departure times?
Check in by 4 pm and check out by 10 am. Later checkout adds daycare charges. There are no Saturday pickups or drop-offs.